SHIPPING

Insurance

All purchased items are fully insured when shipped from our headquarters to your shipping address.

Tracking

Once your order is placed and dispatched, you will receive an email with your tracking number and a link.

Times and Costs

USA Delivery

We offer Free Ground Shipping on all US orders. Orders received Saturday and Sunday will ship the following business week.

How quickly will my order be processed and shipped?

Orders are processed pending item availability and payment approval. Please allow up to three business days to process your order, and note that it may arrive in several shipments. Orders received Saturday and Sunday will ship the following business week. You will receive a separate email notification with unique tracking information for each shipment. During high volume periods, product availability is subject to change while your order is being processed. In that case, we will contact you promptly.

What if my order arrives damaged?

Customer satisfaction is our top priority at Loptis. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival, please contact our customer service representatives at 361 402 3144 or email us at support@loptis.com for assistance.

RETURNS

If I change my mind after placing an order, can I cancel it?

If we have not already shipped your items, we will attempt to cancel or modify your order to the best of our ability. If this is successful, we will then email you a confirmation.

If I do not like my item when it arrives, can I get a refund or exchange it?

If you received the item and changed your mind, we don’t accept these returns.

If you purchased an item with original factory tape, plastic protectors, and stickers, they must be intact and never removed for us to accept a return or exchange. Any original box and all paperwork must be intact and in the same condition.

You must email our customer service for a Return Merchandise Authorization Number (RMA #) as no returns will be accepted without authorization. RMA #’s are valid until the end of the 14-day return period.

Return shipment costs

For return shipments, you have two options:

Self send: You can choose to handle the shipping yourself. We recommend that you send the item back via insured, traceable means such as FedEx or UPS. Otherwise, the risk of loss is yours.  Please retain all shipping receipts for your records.

How long will my refund take?

We will do our best to process the refund in a timely manner.  However, please allow 2 weeks for processing any refunds associated with either returns or exchanges.